Credits & Refunds
How complimentary credits, paid purchases, failed jobs, cancellations, and refunds are handled.
Effective August 10, 2026 · Version 2026-08-10. These policies describe the current service and billing rules. Nexorvo is operated by "Nexorvo LLC".
Checkout and billing
Available purchases use Stripe Checkout. All prices are in USD, and subscription prices, renewal periods, one-time credit-pack prices, and applicable taxes are shown before payment. Purchases are available worldwide where Stripe supports payment, except sanctioned or otherwise restricted jurisdictions. Tax treatment and customer obligations vary by location, and Nexorvo collects tax only where legally required and registered to do so.
Complimentary credits
Verified accounts receive a one-time complimentary credit grant. Complimentary credits have no cash value and are not transferable.
Failed processing
When an accepted job fails, is canceled, or times out, its reserved credits are returned exactly once. Rejected uploads do not spend credits.
Subscription cancellation
Cancel before renewal to prevent the next charge. Monthly and annual fees already charged are generally non-refundable for the current paid period except where required by law or for a confirmed billing error. Annual cancellation stops the next annual renewal; it does not normally create a prorated refund.
Credit packs and refunds
One-time credit packs are generally non-refundable after credits are issued or used. Request review at support@nexorvo.com within 30 days of a duplicate, unauthorized, or incorrect charge and include the account email and Stripe receipt or order reference. We target an initial response within one business day and, after approval, submit refunds to Stripe within five business days. Approved refunds reverse the corresponding credits, and previously used credits can produce a negative balance.
Disputes
A payment dispute can temporarily suspend the related credits and subscription benefits while Stripe and the card network review it. Contact support first so we can investigate billing errors.
Consumer rights
Nothing in this policy limits non-waivable rights under applicable consumer law. Approved refunds are returned through the original payment method and timing depends on Stripe and the financial institution.
Questions: support@nexorvo.com